In this age of Customer Experience, numerous companies say, ‘customers are the lifeblood of our business.’ They also may tell their investors, customers, and employees:

– “Customers are always right.”

– “Customers are the reason we’re here.”

– “No customer; no you.”

Those taglines should apply to most of our customers, but there is a tiny minority who are sheer dumb-asses. Let’s face it, there are some terrible customers out there. Many will negatively affect your company’s profits and employees.

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