Debt Collection training

Our style of collections does not use brass knuckles and threats. Our goal is for your people to sound like professionals who are focused on both the customer AND the money. Too often the focus is only the money. We want your customers (or ex-customers) to be treated fairly and with respect.

Key debt collection training programs include:

Winning Collection Skills (2-3 days)
Handling Hardcore Debtors (1-day)
Coaching & Calibration for Debt Collection Supervisors (2-days)
Influencing and Negotiation Skills (2-days)

• Professional Certification as a ‘Certified Financial Collection Professional‘ (2-days + online testing for Canadian certification)

All our programs will be customized to your unique environment. If you would like more detail on these or other debt collection training programs, please email us at info@servicewinners.com or call +60 12 2000 998.