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A practical, lively book geared for those who need to do credit evaluation or collections. Learn how to write a credit policy, ask for money, write effective collection letters, lead a collection team, request correct user requirements in new collections systems, manage third parties collection agencies and law firms, plus much more.

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Good Boss, Better Boss shares practical models, examples, and tips to help you and your team succeed in the post-COVID era. Key areas include hiring and retaining your top performers, dealing with poor performance, coaching your people to repeated excellence, and leading remote teams with their unique challenges.

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Debt Collections (Print version: click book to buy on

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Debt Collections (e-book version: click ‘Buy Now’ button to buy on PayPal)

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