Books

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A practical, lively book geared for those who need to do credit evaluation or collections. Learn how to write a credit policy, ask for money, write effective collection letters, lead a collection team, request correct user requirements in new collections systems, manage third parties collection agencies and law firms, plus much more.

Buy the print version on Amazon

Good Boss, Better Boss shares practical models, examples, and tips to help you and your team succeed in the post-COVID era. Key areas include hiring and retaining your top performers, dealing with poor performance, coaching your people to repeated excellence, and leading remote teams with their unique challenges.

Buy the print version on Amazon

Debt Collections (Print version: click book to buy on Amazon.com)

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Debt Collections (e-book version: click ‘Buy Now’ button to buy on PayPal)

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