“Debt Collections: Stir-Fried or Deep-Fried? Asian & Western strategies to collect more money, reduce bad debts, and keep more customers”.

A practical, lively book geared for those who need to do credit evaluation or collections. Learn how to write a credit policy, ask for money, handle non-payment reasons, write effectively, lead a collection team, understand key user requirements for new collections systems, manage third parties collection agencies and law firms, plus much more.

Click here for the Table of Contents Click here to read Chapter 1.

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What others say about the book

  • “Better than anyone else I know, Steve has recognized that East is East and West is West and through the ‘twain’ may not meet, you can localize your collection techniques to get the same results– good ones.” ~ Tim Paulsen, author of Paid in Full and International Specialist in Creative A/R Management (Canada).
  • “The methods and techniques used here are practical and easy to implement. It’s a real boon for collectors and collection managers.” ~ Dona Phoon, Manager Card Centre, EON Bank (Malaysia).
  • “Steve Coyle is an outstanding collector whose techniques outlined in this book will make you and your team more productive.” ~ Michael Kinneman, VP of Financial Care, T-Mobile (USA)
  • “A down-to-earth and entertaining approach to credit and collection techniques and strategies. A recommended read to both new and seasoned professionals.” ~ Andrew Gan, General Manager of Credit Operations, Maxis Mobile (Malaysia)

Print & Kindle versions: 

  • For print versions:  Use this Amazon link.
  • For Kindle versions:  Order your Kindle copy at Amazon.
  • For Malaysian orders, if you prefer not to use Amazon, call us at 012 2000 998 or email us at We ship locally.

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