Project Work

Our multi-skilled team allows you to launch your critical initiatives when you lack either time or resources.

Past initiatives we have assisted include:

1) Mobile service provider required us to design & deliver…

  • Onboarding program for all new employees
  • Basic communication skills program for all new hires (non-managerial)
  • Basic supervisory skills training program for all new sups
  • Retail Selling Skills (RSS) program for their sales people to roll-out nationwide to their dealers.
Location:  Afghanistan

2) 3G Mobile service provider required us to design & deliver..

  • Service Mindset program for all employees to win more marketshare at launch.
  • Onboarding program for all new employees
  • Basic communication skills program for all new hires (non-managerial)
  • Basic supervisory skills training program for all new sups
  • Coaching & Calibration program for contact centre sups
  • Interview Skills workshop using BBI & MBI techniques
Location:  Myanmar

3) International oil company required us to design & deliver….

  • 3-week trainer certification program loosely based on the ADDIE instructional design model.
  • Team building activities manual which included trainers’ debriefing notes, plus safety manual. End product was 150+ paged guidebook with 42 activities.
  • Coach experienced technical and non-technical trainers on 29 competencies in order for them to pass a European external competency assessor.
  • Communication skills program for all non-managers so that H.R. could roll-out an organisational wide initiative to address communication skill gaps.
  • 3-week consulting skills program. The attendees will become internal consultants and help reduce dependency on external consultants.
Location:  Malaysia

4) Government-listed-company required us to design & deliver…

  • 2-week program for recent college grads. Titled ‘Landing the Job’, the goal was to get the learners employed under the Malaysian government’s SL1M initiative. Our program included:
    • writing resumes, cover letters, thank you letters
    • interviewing skills
    • communication skills to succeed once on-the-job
Location:  Malaysia

5) Bank requested us to …….

  • Document and simplify their credit / collections procedures
  • Suggest improvements to management
  • Conduct critical training
Location:  Brunei

6) Outsource I.T. company asked us to design & deliver…..

  • Multiple learning solutions to get their employees from being common problem-solvers, to more polished service-based problem-solvers; while improving service standards. Programs included:
    • Telephone Skills for Help Desk agents
    • Face-2-Face Skills for Repair Technicians
    • Email Writing skills for Help Desk agents
    • Service Mindset skills for the whole company
    • Coaching Skills for Supervisors.
Location:  Malaysia

 7) Bank asked us to …..

  • Coach 23 operational staff to become trainers to roll-out their new core banking system to 3,000+ staff.
  • Provide feedback on training manuals and staffs’ training delivery techniques.
Location:  Malaysia

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