Handling Hardcore Debtors training

 

Handling Hardcore Debtors training

Let’s face it, not all our debtors are nice or willing mood to pay. Many of them can be difficult, irate, and stressed. As a result, they will also stress your customer-facing staff. This one-day program allows your team to recharge their batteries and get some new ideas and models on handling tough debtors. Your “fire-breathing dragon debtors“.

The learners end the training by creating their own laminated job aid to be used back on the job. The job aid is a great reference guide when they next encounter a ‘hardcore’ debtor. The job aid also acts as a great stress reliever as your debt collectors have a stressful job.

Debt Collections (Print version: click book to buy on Amazon.com)

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