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Past
Projects:
- Wrote the user
requirements for new receivables management systems and auto-dialers.
- Provided consultancy
on improving collection department’s efficiency.
- Designed supervisory
programs for a newly launched cellular phone company.
- Designed training
curriculum for newly hired customer service agents in the telco industry.
- Designed call
quality standards to ensure each call is handled with professionalism.
- Designed new hire
induction programs.
Learning
doesn't end after the classroom experience. We can help you:
- Set up credit and
collection departments.
- Perform on-job-coaching
for supervisors, managers, and agents.
- Provide training
and coaching to your Subject Matter Experts’ to teach them how
to train.
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