|
Goal
To
confidently and professionally collect more money, in less
time; while retaining more customers’ goodwill
Key Content
-
Primary Role of a Collector (It’s not to collect money!)
-
Handling Payment Excuses
-
Diffusing Upset Customers using our A.U.S.E.™
technique)
-
Preventing and Dealing with Broken Promises
-
The
6-Step Outbound Call Pyramid
-
Easy,
Professional Scripts (3 lines only!)
-
12
Most Powerful Words in the English Language
-
Time
Tips & Traps
-
Traits of a Top Collector
Duration
2-days
Target Audience
Collectors and Collection Supervisors |
 |
|
