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Goal
To
confidently negotiate more money out of your customers'
pockets while maintaining their goodwill.
Key Content
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4-Stages of Negotiation
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7
Negotiation Strategies
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Why
are some Debtors Hardcore?
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Negotiating with Hardcore Debtors
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Handling Ploys
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Dealing with Deadlocks
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Saving Face When We Fall Down
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Discovering Your "Default" Negotiation Style
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Organisation-specific case studies
Duration
2-days
Target Audience
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Collectors
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Collection Supervisors
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Anyone who negotiates for a living
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